Address
304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

How to contact Xfinity Customer Service

Contact Xfinity Customer Service

As a top provider of cable TV, internet, home phone, and mobile services, Xfinity is a household name across the United States. With millions of customers relying on their reliable and high-quality services, Xfinity places a high priority on providing top-notch customer service across all its channels. Here’s a guide to contacting Xfinity customer service for their different services:

Internet CustomerService

Xfinity internet customer service is available 24/7 via phone, chat, and email. To troubleshoot common internet issues, customers can use the Xfinity My Account app, which allows them to reset their modem and troubleshoot connection issues right from their smartphone. To contact Xfinity internet customer service, customers can dial 1-800-XFINITY or use the chat feature on Xfinity’s customer service page.

Cable TV Customer Service

Xfinity TV customer service is available 24/7 via phone, chat, and email. In addition to the My Account app, customers can also use the Xfinity Stream app to watch live TV and on-demand content on their mobile devices. To contact Xfinity TV customer service, customers can dial 1-800-XFINITY or use the chat feature on the Xfinity’s customer service page.

Home Phone Customer Service

Xfinity home phone customer service is available 24/7 via phone and email. Customers can use the My Account app to pay their bill, check voicemail, and manage their call features. To contact Xfinity home phone customer service, customers can dial 1-800-XFINITY or use the chat feature on Xfinity’s customer service page.

Mobile Service Customer Service

Xfinity Mobile customer service is available 24/7 via phone, chat, and email. Customers can use the Xfinity Mobile app to manage their account, monitor data usage, and purchase additional data. To contact Xfinity Mobile customer service, customers can dial 1-888-936-4968 or use the chat feature on Xfinity’s customer service page.

No matter which Xfinity service customers use, they can rest assured that Xfinity’s friendly and knowledgeable customer service team is available 24/7 to assist them with any issues or queries they may have. By using the My Account and Xfinity Stream apps, along with the different customer service channels, customers can tackle common issues with ease and enjoy seamless service.

Tips For Working With Xfinity Customer Service

Here are some helpful tips when dealing with Xfinity customer service:

  1. Prepare accordingly: Before contacting Xfinity customer service, it’s a good idea to have all relevant information and account details on hand. This can include the account holder’s name, phone number, email address, and billing information. If you’re calling about a specific issue, be sure to have any relevant paperwork and service information available as well.
  2. Be clear and concise: When speaking with Xfinity customer service representatives, it’s important to communicate clearly and state your concerns in a concise manner. Avoid using industry-specific jargon or technical terms that might not be familiar to the representative. Instead, explain your issue using simple language and make sure the representative understands the problem before proposing any possible solutions.
  3. Stay calm and patient: Dealing with any customer service team can be frustrating at times, but it’s important to remain calm and patient throughout the process. Take deep breaths and explain your issue as calmly as possible. Remember that the customer service representative is there to help you and is doing their best to provide a solution that meets your needs.
  4. Ask for clarification: If you’re unsure about anything during the conversation, don’t be afraid to ask the customer service representative for clarification. This can include anything from understanding a specific plan or pricing structure to the technical details of a particular service. By asking for clarification, you can ensure that you fully understand the issue at hand and are able to make informed decisions.
  5. Escalate if necessary: If you’re unable to find a satisfactory solution through the standard customer service channels, consider escalating the issue to a higher level of support. This might involve speaking with a supervisor or requesting to be transferred to a higher-tier support team. By escalating the issue, you can increase the chances of finding a resolution that meets your needs.

How Do I speak To A Live Person At Xfinity

To talk to a human Xfinity customer service representative, follow these steps:

  1. Dial the Xfinity support number: Call 1-800-XFINITY or 1-800-934-6489 from your phone. This is the main customer support number for Xfinity.
  2. Provide your account information: Follow the prompts to enter your account information, including your phone number, account number, or Social Security number.
  3. Say “Representative”: If prompted by an automated voice, say “Representative” or press the appropriate number to speak with a live customer service representative.
  4. Follow further instructions: Depending on your issue or query, the representative may ask you to provide additional information or follow certain steps to resolve the issue. Be prepared to answer questions and provide any necessary account details.

If you are having trouble talking to a live representative or are not able to resolve your issue through standard customer service channels, it may be helpful to escalate the issue to a supervisor or higher-tier support team. Keep in mind that Xfinity customer service representatives are available 24/7, so you can contact them at any time of the day or night for assistance.

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